Complete Rental Terms and ConditionsTHESE RENTAL TERMS AND CONDITIONS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER WHICH IMPACT YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ THIS SECTION CAREFULLY.RAMP TO RIDE, INC. Rental Terms and ConditionsThe “Complete Rental Terms and Conditions”, “Rental Terms and Conditions Summary”, “Rental Agreement”, and any documents signed by the customer or to which the customer has electronically consented, any documents or agreements (or links to online documents or agreements) sent to the customer electronically in connection with the customer’s rental agreement, vehicle, term, or any associated property of Ramp to Ride, Inc., the “Terms of Use”, and “Privacy Policy”, respectively found at www.ramptoride.com/terms-of-use, and www.ramptoride.com/privacy-policy, together constitute the binding rental agreement (collectively, “Agreement”). The Agreement is entered between the customer herein referred to as the “customer”, “renter”, or “client”, and Ramp to Ride, Inc., any affiliate conducting business under the Ramp to Ride brand or independent licensee identified in the Agreement (collectively, “Ramp to Ride”, or “Owner”).Whereas; the Owner is a rental vehicle agency providing rental vehicle(s) to the customer for a determined period, herein referred to as the “Rental Period”. Whereas; the Customer is seeking rental vehicle(s) from the Owner for non-commercial purposes only and the Customer rents a vehicle from the Owner as described under the conditions and statements in the Summary.Furthermore, the customer expressly acknowledges that Customer and Owner are the only parties to this Agreement, notwithstanding that a reservation for the Vehicle may have been arranged by a third party; that a third party may pay for all or part of the rental charges, bill, and any associated costs; and/or that a third party may negotiate certain terms of the rental, including but not limited to the type of Vehicle, length of rental, rental rate and/or selection of optional products.Therefore, the Customer agrees by the Customer’s signature on the Rental Agreement & Rental Terms and Conditions Summary (hereinafter referred to as the “Summary”), via an e-signature online, or via an in-person signature, that the Customer explicitly has read, acknowledged and accepts full responsibility for and is bound by all terms and conditions, summaries, charges, and policies under the Agreement for the duration of the Rental Period and beyond where applicable, and if such terms are not prohibited by Applicable Law of a jurisdiction covering this rental, in which case such law controls. Customer agrees that electronic signatures have the same force and effect as manual signatures. The Agreement is the entire agreement between Customer and Owner and cannot be altered by another document or oral agreement unless agreed to in writing and signed by Customer and Owner. Customer agrees that failure to comply with these Complete Rental Terms and Conditions will constitute a breach of the Agreement and may result in an exercise of any and all remedies permitted to the Owner under this Agreement or by law, which include but are not limited to terminating the current rental, refusing to enter future rental agreements with the Customer, and/or asserting claims against the Customer for any damages incurred resulting from such breach. All references to Currency in this document are in Canadian Dollars (CAD).For all Customer service needs, please contact Customer Service: +1-(844)-755-7267 or visit the contact form online at www.ramptoride.com/contact.The titles in this Agreement are provided for convenience and do not contribute to the Agreement. The sections in this Agreement are in no intended order of precedence.The Owner retains the right to, at any time, and at its sole discretion, make changes to the Agreement without prior notice.Definitions: For the purposes of this Agreement, the following terms are specifically defined:“Agreement” refers to the Complete Rental Terms and Conditions, Receipts and e-Receipts, documents signed by the Customer or to which the Customer has electronically consented, and any additional documents from the Owner regarding the rental, and a return record with the computed rental charges.“Applicable Law” means all laws and regulations applicable to this Agreement. The Customer agrees that this Agreement will be governed by, interpreted under, and construed and enforced in accordance with the laws of the province or state where the rental begins, without reference to its conflict of laws principles.“Approved Drivers” or “Additional Drivers” means any individual secondary to the primary driver who is permitted to operate the vehicle and is explicitly identified on the Summary as an Approved Driver. All approved drivers must meet the minimum driver requirements and hold a valid driver’s licence. “Associated parties” means any affiliate conducting business under the Ramp to Ride brand or independent licensee identified in the Agreement.“Customer” means the person, or entity identified on the Summary as “CUSTOMER”.“Day” means a full 24-hour period from the hour and minute that the Rental period begins.“Equipment” means any property of the Owner.“FBO” means the fixed-based operator where the Vehicle is obtained and returned to by the Customer.“Optional Accessories” means but is not limited to optional child seats, non-pre-installed global positioning systems, and similar products and services, ski racks, toll transponders and/or other products accepted by the Customer.“Rental Period” means the period between the time the Customer takes possession of the Vehicle until Vehicle is returned or recovered and in either case, checked in by Owner or associated parties.“Vehicle” means the original vehicle or any replacement vehicle(s) provided to the Customer as a rental, inclusive of the vehicle as equipped and furnished by the manufacturer and any equipment added by the Owner. This includes any applicable accessories, including tires, tools, keys, key fobs, equipment, included and optional accessories, plates, documents, and any other products or property provided by the Owner.Ownership of Vehicles, Equipment and AccessoriesOwnership: The ownership of any and all vehicles, equipment and any applicable accessories, including tires, tools, keys, key fobs, equipment, included and optional accessories, plates, documents, and any other products or property provided by the Owner with the Vehicle and separately rented to the Customer by the Owner unless otherwise explicitly specified in the Agreement, remains solely owned and licenced by the Owner and any associated entities, subsidiaries, or affiliated companies or names, even if owned, registered or titled to a third party. Renter is not an agent of Owner and has no authority to bind Owner. Under no circumstances does the ownership of any Vehicle(s) transfer to the Customer, regardless of the duration or terms of the rental agreement. The customer shall not have, and shall not claim, any right, title, or interest in any Vehicle, Equipment, or Accessory, other than the temporary right to use in accordance with the terms of the Agreement. The customer shall not encumber, sell, sublease, sub-rent, or otherwise transfer any interest in the Vehicle, Equipment, or Accessories to any third party.C: Customer acknowledges and agrees that they are granted only a temporary right to use the Vehicle under the terms and conditions set forth in the Agreement. This right is limited to the period specified in the rental agreement and is subject to compliance with all terms and conditions herein.Standard ChargesCustomer expressly acknowledges the Customer’s financial responsibilities and agrees to pay the Owner, its affiliates or agents amounts as set forth in the Summary for the following terms, in full:Daily Rate: Customer acknowledges and agrees to pay the daily rate stated in the Summary for each Day or partial Day of the Rental Period. The daily rate (Day) is defined as a full consecutive 24-hour period commencing on the hour and minute the Rental Period begins. Unless expressly modified in the Summary by the Owner, all charges are for a minimum of (1) Day, including a partial Day. If a Rental Period exceeds a 24-hour consecutive period but does not complete a full additional 24-hour period, the minimum (1) Day charge will be applied. Changes to Daily Rate: Owner retains the right to adjust the Daily Rate to any amount, without notice. The Customer agrees they are responsible for the daily rate as defined in the Summary.Modifications to Rental Period Charges: Customer will be charged the Final Amount(s) at the end of the Rental Period when the vehicle is returned. Customer may return the vehicle earlier than the return day and time stated in the Agreement, in which case the Final Amount charged shall be subject to the Daily Rate calculated by the actual number of days from the start of the Rental Period to the day and time that the Vehicle is returned. If the Rental Period ends via return of the Vehicle within a 24-hour period (Day),  representing a partial day, the full Daily Rate is charged.Refundable Security Deposit: Customer agrees to pay, as part of the total charges, a security deposit as stated in the Summary. Such funds will not be available for use by the Customer until after the Vehicle is returned. One or more incremental authorizations and/or deposits may be taken during the Rental Period if the Customer incurs additional charges. The Owner retains the right to withhold the security deposit if the vehicle is returned with damage equal to or greater than the amount of the security deposit, if the vehicle is not returned, or if the Customer’s payment method fails under any circumstances.Promotions and Offers: Owner may, at times and at the sole discretion of the Owner, offer discounted rates, special rates, promotional rates, or fixed dollar amount discounts. If the rate stated in the Summary, at the time of reservation, is a promotional offer, the rate is subject to change without notice by the Owner. If the rate is a conditional offer, the Owner retains full rights to decline the offered rate, and in its place, offer the applicable default daily rate, if the Customer fails to meet the conditions of the rate. An unauthorized use of a conditional rate or benefit discount code will be viewed as an unlawful use and theft of services for which the Owner can pursue legal remedies, including but not limited to reasonable attorneys’ fees and costs, and for which the Owner can void any associated discounts or rental benefits.Mileage Charges: Owner provides unlimited mileage as per the Summary. Unless otherwise modified in the Summary, the Owner shall not charge any rate for mileage. Mileage is calculated by the starting and ending odometer reading for the Rental Period. Optional Accessories: any Optional Accessories, services and/or products charges for those items accepted by Customer.Fuel Policy: Customer is responsible for all costs associated with returning the Vehicle with the same level of fuel that the vehicle was dispatched with. In most cases, Owner provides the Vehicle with a full level of fuel, however, this is not a guarantee or commitment. Customer agrees to verify fuel level before leaving the dispatch premise at the start of the Rental Period and customer agrees to pay an estimated calculated difference if a vehicle is returned at a lower fuel level than dispatched at the rate listed in the Summary, set by the Owner. The difference in fuel level will be calculated based on the difference shown on the fuel gauge (rounded to the nearest 1/8th) between rental date and return date or as determined by a pre-installed Telematics Device in the Vehicle. The Customer shall not receive a refund or credit if the Vehicle is returned with more fuel than when Customer received it or for any unused fuel. The fuel charge is not a retail sale of fuel. An additional fuel refill convenience fee may be charged at the discretion of the Owner, with an upper limit of $30.00.Cleaning Charges: Customer agrees to pay a fee to clean Vehicle’s interior upon return if there are excessive stains, pet hair/fur, trash, odors or other soilage. The cleaning fee is determined solely by the Owner on a case by case basis. Extensions to Rental Agreement: in the event that a Customer wishes to extend their Rental Period with the Vehicle, should there be availability and at the discretion of the Owner, additional daily charges will apply based on the number of Days the Rental Period is extended. The Customer acknowledges that the daily rate may have increased since the reservation was made, and the daily rate amount is subject to change at the sole discretion of the Owner. If there is a rate change, the Customer will be informed of such changes prior to the initiation of the extension. An additional invoice and receipt will be provided for the extended Rental Period.Approved Drivers: at the sole discretion of the Owner, the Customer may be required to pay an additional fee, as stated in the Summary, for each additional Approved Driver.Late Return Charges: in the event of a late return, at the sole discretion of the Owner, the Customer may be charged an additional daily rate fee if the Vehicle is not returned at or before the stated Rental Period end/return time on the Summary.Additional Fees/Charges: except where prohibited by Applicable Law, the Customer will also pay the Owner the following miscellaneous fees and charges, where applicable:Surcharges, Fees, and Taxes: the Customer may be required to pay certain taxes, including sales, use, rental, environmental and excise taxes; customer facility fees; concession recovery fees; vehicle license recovery fees; tax-related surcharges; and other similar fees and charges imposed by local, provincial, federal, or other governmental authorities.Redemption Fees: Customer may present vouchers, coupons, or promotional offers wherein a fee may be associated with the application of such voucher, coupon, or promotional offer.Final Amounts: Customer acknowledges final amounts charged to Customer’s payment method may exceed amounts shown in the Summary, if Customer incurs charges not included in such amounts.Currency Conversion: The Owner performs transactions in Canadian Dollars (CAD). Should the Customer’s payment method be issued by a financial institution outside of Canada, the Owner will convert the full amount of the Customer’s charges to Canadian Dollars to the payment method’s account’s billing currency unless the Customer has instructed the Owner not to perform the conversion process submitted via a written request in advance. The Owner’s conversion is based on the third party payment processor’s set rate which is found on the payment processor’s website at www.docs.stripe.com/currencies/conversions. Responsibility of Payment: Customer acknowledges that Customer is responsible for all charges arising out of this Agreement. If the Customer directs the Owner to collect payment under this Agreement to any third party, such as a corporate entity, insurer, or other third party, the Customer represents and warrants that the Customer is authorized to approve such payment by the third party. The Customer is jointly and severally liable with any third party to whom the billing is directed. Credit Inquiry: The Owner may perform a credit check on the Customer’s method of payment to ensure worthiness before releasing the Vehicle. If the Owner performs a credit check on the Customer’s payment card, the Customer may also be asked to present a second form of current identification.Adjustments: Customer is provided with an estimated total Summary of Charges at the beginning of the Rental Period, as indicated on the Summary. An authorization charge is placed on the Customer’s payment method for the amount noted in the Summary. Customer understands that this charge is a preliminary statement of charges and that the statement is not final. The Customer may be responsible for additional charges, including but not limited to the following: fuel service charges; tolls, convenience fees, fines, citations, and penalties; charges for damage to the Vehicle; and other charges that have not yet been assessed or calculated as of the date of the statement. The Customer will continue to be responsible for payment of further charges determined after the Rental Period and will receive a refund to the extent of any excess charges billed to the Customer by the Owner. A refund can be expected within twenty (20) business days.All amounts are subject to final audit(s) by Owner.Responsibility of Incurred CostsCustomer acknowledges and agrees that the Customer is fully responsible for any and all incurred costs during the Rental Period. Incurred costs include but are not limited to all fines, costs, charges and attorneys’ fees paid or to be paid by Owner, its affiliates or a third party for legal violations, parking, tolls, towing and storage and the like occurring during the Rental Period. The Customer agrees to pay the Owner, and it’s affiliates if applicable, immediately, in full, for the following incurred charge plus any applicable processing fees:Fines, Expenses, and Costs: Customer agrees to pay all fines, tickets, penalties, Highway Traffic Act violations, 407 Toll road charges, any other toll road charges, camera fees, or associated toll road charges, and court costs (including on appeal) for parking, traffic, red-light, toll and other violations, including storage liens and charges, if assessed directly against the Customer. Customer agrees that such collection is not a transfer of liability where prohibited.Administration Fee: at the sole discretion of the Owner, a reasonable administrative fee may be charged (per item) on all individual costs incurred. The fee per item shall not exceed $30.00.Responsibility During the Rental Period: to the extent any tickets, citations, fines, penalties, or administrative fees are assessed against the Owner because of the operation or use of the Vehicle from the time the Customer takes possession of the Vehicle until it is returned to the Owner over the entire Rental Period, The Customer agrees to indemnify the Owner from all resulting damages, losses, costs, and expenses. The Owner has no obligation to contest or otherwise defend the Customer against any alleged infraction in a court setting or otherwise. Key/Fob Replacement Fee: Customer may receive up to two (2) remote entry devices including keys, key fobs, key cards or other fobs or remote devices associated with the Vehicle. In the event that a Vehicle is returned with less than the delivered number of remote entry devices, the Customer agrees to pay, in full, the total cost as billed to the Owner to replace such remote entry device(s).Expenses Incurred by Owner: Customer agrees to pay all expenses incurred by Owner in the collection of amounts due to the Owner under the Agreement or in regaining possession of a Vehicle or in enforcing any term or condition of the Agreement, including attorneys’ fees, Owner’s administrative fees, and any other costs or expenses incurred by Owner.Collections: Customer agrees to pay a late fee of 1.5% per month (or the highest rate permitted by Applicable Law, whichever is less) for any amounts, including but not limited to charges, fees, tickets, expenses, fines, and all matters associated with the rental and/or damage to or loss of the Vehicle under this Agreement, or any expenses incurred by Owner in the collection of amounts due to the Owner under the Agreement or in regaining possession of a Vehicle or in enforcing any term or condition of the Contract, including attorneys’ fees, Owner’s administrative fees, and any other costs or expenses incurred by Owner if they are not paid within thirty (30) days after the Owner demand’s payment.Personal Information: Customer agrees that the Owner is entitled to share any information provided by the Customer in connection with this Agreement with the Owner’s attorneys or third-party collection agents and that, except where prohibited by Applicable Law, any fees or costs billed to the Owner by our attorneys and/or a third-party collection agency in collecting amounts owed under this Agreement will be included in costs the Owner may recover from the Customer. This information includes but is not limited to Customer’s name, address, credit card or payment method information, and all other information deemed necessary by the Owner.Reporting to Credit Bureau: Customer understands that, to the extent that there are any unpaid charges, the Owner reserves the right to report information to appropriate credit reporting agencies, and the Customer authorizes the Owner to share the information necessary for such reporting.Payment Method AuthorizationCUSTOMER AUTHORIZES THE OWNER TO CHARGE TO THE CREDIT CARD(S) AND/OR DEBIT CARD(S), OR OTHER ASSOCIATED PAYMENT METHOD(S) PROVIDED TO THE OWNER FOR ALL AMOUNTS OWED BY THE CUSTOMER UNDER THIS AGREEMENT FOR ADVANCE DEPOSITS, INCREMENTAL AUTHORIZATIONS/DEPOSITS, AND ANY OTHER AMOUNTS OWED BY THE CUSTOMER, AS WELL AS PAYMENTS REFUSED BY A THIRD PARTY TO WHOM BILLING WAS DIRECTED. CUSTOMER ALSO AUTHORIZE OWNER TO RE-INITIATE ANY CHARGE TO THE CARD(S) OR PAYMENT METHODS THAT IS DISHONORED FOR ANY REASONAuthorization to Charge Payment Method: at the time of reservation, Customer agrees that an authorization or deposit for the full amount stated on the Summary (including rental charges and security deposit amounts) will be placed on the Customer’s provided payment method. The authorized amount shall not be available to the Customer until the end of the Rental Period when the Vehicle is returned.Authorization of Incurred Costs: Customer agrees that additional charges may be charged to the Customer’s payment method for any and all incurred costs (as stated in Section 4 - Responsibility of Incurred Costs) by the Owner as a result of the Customer throughout the Rental Period and any additional charges charged to the Owner in relation to the Customer’s rental after the Rental Period indefinitely. Customer agrees that several incremental charges may be charged to the Customer’s payment method during the Rental Period if the Customer incurs additional charges during the Rental Period.Authorization to Re-initiate Charges: if for any reason an authorized charge, including but not limited to the full amount, advance deposits, incremental charges, incurred costs, and all additional charges, to the Customer's payment method is unfulfilled, dishonored, or failed, the Owner may continue to re-initiate such charges indefinitely, until a successful payment is made via the payment method.Responsibility of Fees Related to Authorization: Owner is not responsible for any additional fees or charges incurred by the Customer regarding the authorization placed or final charges charged by the Owner including but not limited to processing fees, overdraft fees, currency conversion fees, and non-sufficient funds fees. Final Amounts Charged at the End of Rental Period: final charges at the end of the Rental Period, when the Vehicle is returned, are charged to the Customer’s payment method. Customer acknowledges that final amounts charged to Customer’s payment method may exceed amounts shown in the Summary, if Customer incurs charges not included in the Summary.Authorization Release: after final charges are complete, the Owner shall release the authorization hold or deposit made at the time of reservation to the payment method provided by the Customer. Owner does not guarantee the immediate availability of such authorized funds once released by the Owner.Right to Charge Additional Charges: in excess to the full amount, Customer authorizes the Owner to charge additional charges as necessary for any and all incurred additional costs by the Owner as a result of the Customer during the Rental Period, after the Rental Period. Customer Data and PrivacyReservationsCustomer acknowledges that a reservation to rent a Vehicle from the Owner may be created, modified, or canceled by the Customer or any third party that represents the Customer, or any member or affiliate of the Owner. Irrespective of the origin and format by which a reservation has been made, all terms and conditions in this Agreement shall remain. Additional terms and conditions regarding the reservation process are as follows:When Creating a Reservation: Customer understands that the Customer must provide all required information in order to create a reservation. This may include, but is not limited to, first and last name, email address, physical address, driver’s licence, payment information, and other personal data. Customers are responsible for providing and maintaining current email, mobile phone, preferred search address, mailing address and other account information. See Customer Data and Privacy for more information. Customer agrees that a reservation may only be confirmed once a payment authorization is made by the Owner to the Customer’s payment method. Reservations are guaranteed to the extent that the Owner is able to fulfill the Customer’s reservation under normal and reasonable circumstances, and the Customer acknowledges that the Owner may cancel the reservation for reasons beyond its control.Third-Party Reservation: reservations may be created by a third party who represents the Customer. The Customer acknowledges that irrespective of the origin and format by which a reservation has been made, all terms and conditions in this Agreement shall remain.Reservation Guarantee: Vehicle availability is shown in real-time via the Owner’s reservation platform, and such information is available to affiliates, partners, and service delivery representatives of the Owner. The Customer acknowledges that Vehicle availability information is provided by the Owner to the best of its ability, however, is not a guarantee of availability. Reservations are guaranteed once payment authorization has been received. Customer agrees that the Owner only guarantees the reservation under normal and reasonable conditions. For reasons beyond the control of the Owner, such as unforeseen, unavoidable, and unexpected situations including, but not limited to, significant damage to the reserved Vehicle, stolen Vehicle, technical and administration issues, and other conditions, the Owner may cancel the reservation and refund the reservation authorization made to the Customer’s payment method. Modifications to Reservation: modifications may include but are not limited to: changes to requested Rental Period, Additional Drivers, Accessories, and changes to pickup and drop off locations. The Customer agrees that any modifications to the reservation may be requested until 24-hours prior to the start of the Rental Period. The Customer acknowledges that the Owner may be unable to fulfill the requested reservation modifications for any reason.Cancellation of Reservation: Customer acknowledges that reservations may be canceled up to 24-hours prior to the start of the Rental Period. If a cancellation request is made within 24-hours prior to the start of the Rental Period, the Owner, at its sole discretion may deny the cancellation of the reservation and may withhold the full authorization charge made to the Customer’s payment method or apply the charged amount to a future reservation.Reservation Refusal by the Owner: the Owner maintains the right to refuse and/or cancel, at its sole discretion, anytime, the Customer’s reservation. A release of the authorization amount will be made should the reservation be canceled. Rental PeriodPrior to Delivery: prior to the start of the Rental Period, and after a reservation has been confirmed and payment authorization has been received, the Customer agrees that the Customer must sign the Agreement via the Customer’s signature on the Summary. The Customer acknowledges that they have fully read and understand the Complete Terms and Conditions prior to the start of their Rental Period. Start of Rental Period: the Rental Period begins at the start time and location listed in the Summary. The Customer acknowledges that the Vehicle and any Accessories are reserved for use by the Customer from the start of the Rental Period to the end of the Rental Period. The Customer may collect the Vehicle and any Accessories selected at any time during the Rental Period. Customer must present their valid driver’s licence at the start of the Rental Period. Customer acknowledges that the Customer will be responsible for charges including the Daily Rate, and any incurred costs from the start of the Rental Period, as well as bound by all terms and conditions listed in the Agreement, irrespective of if the Vehicle was collected at or after the stated start time on the Summary.Vehicle Return: the Customer agrees that the Vehicle and any Accessories must be returned at or before the indicated end of Rental Period and to the designated return location as identified in the Summary and failure to do so may subject the Customer to additional fees, including but not limited to Late Return Charges. See Standard Charges. The Customer also agrees to return the Vehicle in the same condition as the Customer received, reasonable and ordinary wear and tear excepted. the Vehicle in at the start of the Rental Period. At the Owner’s sole discretion, the Customer may be required to return the Vehicle sooner than the indicated return time on the Summary, at any time, and for any reason. .End of Rental Period: the end of the Rental Period occurs at the time the Customer returns the Vehicle and any rented Accessories to the identified location on the Summary. At the time the Customer returns the Vehicle, Final Charges will be billed to the Customer. The Customer agrees that the Customer is continually bound to the Agreement past the end of the Rental Period, and is fully responsible for any additional incurred charges after the end of the Rental Period. Modifications to Rental Period: Customer may wish to modify details of the Rental Period including requests to extend the Rental Period past the indicated end of the Rental Period and understands that such requests must be made via a phone call to the Owner’s customer service contact number prior to the time indicated as the end of the Rental Period on the Summary. The Owner reserves the right to grant or deny any requests to extend the Rental Period at its sole discretion, for any reason, and may grant full or partial extensions to the Rental Period. Should an extension be granted to the Customer by the Owner, additional charges or a higher Daily Rate may apply. The Customer also acknowledges that only the Owner or authorized representatives of the Owner may grant modifications to the Rental Period.Failure to Return Vehicle: Customer agrees that failure to return the Vehicle at the indicated end of Rental Period as stated in the Summary, subject to any approved extensions or modifications described in the Modifications to Rental Period paragraph, is a breach of this Agreement and may result in the pursuit and imposition of any Applicable Law and remedies available to the Owner. Owner may, at its sole discretion and subject to Applicable Law, treat a failure to return the Vehicle as theft or other illegal taking. Owner has the right to notify police and any related authority that the Vehicle has been stolen. Customer and any authorized Driver’s hereby release and discharge Owner from and indemnify, defend and hold Owner harmless against any liability arising from such notice. Customer agrees that all expenses incurred to retrieve the Vehicle, including legal expenses, will be billed to the Customer, in full, and authorizes the Owner to charge any and all fees to the Customer’s payment method provided. Any payment via the payment method provided by the Customer does not constitute a waiver of the Owner’s right to treat the Vehicle as stolen.Driver Minimum RequirementsAny Approved Drivers including the Primary Driver, whom in most, but not all cases, is the Customer, must meet the minimum requirements to be approved and authorized to drive the Vehicle, under this Agreement. The Owner, at its sole discretion, may change the Minimum Requirements at any time, for any reason. The following are Minimum Requirements for any driver whom may drive the Vehicle:Minimum Driver’s Licence: all Approved Drivers must represent that they are physically capable and validly licenced to operate a motor vehicle in the location where the Vehicle is located, as identified on the Summary. All drivers must represent that their licence provided is valid and not modified, expired, suspended, revoked, restricted, illegitimate, or a copy. At the start of the Rental Period, any driver must present a valid, physical driver’s licence. Digital and temporary licenses are not acceptable for purposes of the rental. Customer and/or any Approved Drivers may be required to provide driver’s licence information at the time of Reservation. Any and all drivers must have a reasonable driver’s licence conviction history, and such interpretation is solely made by the Owner. Customer and any Approved Drivers acknowledge that the Owner may use software or physical device to validate the authenticity of the provided licence, search conviction history, confirm identity, or any other reason as authorized under Applicable Law. By providing the Owner with the Customer or any Approved Driver’s licence(s), it is hereby consent that the Owner may scan to access and use available personal information. The Owner maintains the right to deny any rental or to terminate this Agreement in our sole discretion if the Owner is not satisfied with the provided driver’s licence, information related, or for any other reason related to meeting the Minimum Requirements.  Customer agrees that they remain financially responsible and bound by the Agreement even if the Vehicle is operated by an Approved Driver or anyone other than the Customer.Minimum Age Requirements: all Approved Drivers must be at least 25 years old at the start of the Rental Period. Additional Drivers Requirements: all Additional and Approved Drivers must comply with the complete terms and conditions of this AgreementMinimum Driver Requirements Security Deposit: Customer agrees to pay a security deposit as a minimum driver requirement.Retrieval of Personal Data: the Owner may use software to retrieve relevant information about the Customer or any Approved Drivers. The Owner may scan any Driver’s physical driver’s licence at the start of the Rental Period. Customer consents to the Owner’s use of the Customer’s provided personal information to retrieve any information necessary to validate the authenticity of the provided licence, search conviction history, confirm identity, confirm age, or for any other reason as authorized under Applicable LawPrimary and Approved Drivers Customer agrees that in most cases, the Customer is the Primary Driver, however, such may not always be the case. Customer agree that any Approved Driver(s) must meet the minimum driver requirements and are bound by the same terms and conditions set out in the Agreement.Vehicle Use and RestrictionsCustomer agrees that the Vehicle Use and Restrictions apply to the Customer and any and all Approved Drivers stated in the Summary, and that the Customer is further fully responsible under all terms and conditions in the Agreement irrespective of whom operates the Vehicle. Customer acknowledges and agrees to the full Vehicle Use and Restrictions as stated in this section and further agrees that failure to comply with the following terms and conditions will be in violation of this Agreement. Such violation is a breach of this Agreement and may result in termination of the Agreement with the Customer, legal action under Applicable Law against the Customer, and the full financial responsibility of the Customer for any damage resulting. The Owner reserves the right to demand the immediate return of the Vehicle in the event of any violation to the Vehicle Use and Restrictions policy. Where permitted by Applicable Law, the Owner may retake possession of the Vehicle, and may at its sole discretion, involve necessary authority, including police. Customer also agrees that a violation of the Vehicle Use and Restrictions terms automatically voids any warranties, protections, including any liability protection, and roadside assistance coverage which is the financial responsibility of the Owner. The Customer will also be liable for any penalties, fines, expenses (including legal expenses), that the Owner may incur as a result. The following are limits, restrictions to and prohibited use of the Vehicle including its operation:General Safety: Customer agrees to operate the Vehicle with a general sense of safety and care, and not in a wanton or reckless manner.Approved Drivers: Customer shall not allow anyone except Primary and Approved Drivers to operate the Vehicle. Vehicle shall not be operated by anyone: who has given a fictitious name, false address, or a false or invalid driver’s licence; whose driver’s licence becomes invalid during the Rental Period; who has obtained the keys without permission of Owner; or who misrepresents or withholds facts to/from Owner material to rental, use or operation of Vehicle. Any request to modify or make changes to Approved Drivers must be reported immediately to the Owner for approval.Transfer Agreement: Customer shall not transfer or assign the Agreement and/or sublease the Vehicle.No Smoking, Use of e-Cigarette, or Vaping: Customer agrees that no one may smoke or vape any substance inside or immediately surrounding the Vehicle. At the sole discretion of the Owner, if the Vehicle is returned with smoke related odours, additional fees may be charged to the Customer.Available Seats and Seatbelts: Customer agrees to only carry a total number of passengers suitable for the number of seats and seatbelts available originally with the Vehicle. Modifications to the Vehicle: Customer shall not make any physical changes, customizations, or modifications to the Vehicle including but not limited to the removal of seats, removal or any internal or external parts, engine modifications or tunes, installation of aftermarket parts, or any alterations.Repairs: Customer shall not repair the Vehicle, and may not authorize repair by anyone other party, without our express written consent from the Owner.Personal Use Only: Vehicle(s) are provided strictly for personal use only, and the Customer agrees that they are prohibited from use of the Vehicle in any non-personal uses such as commercial activities, including but limited to; rideshare services, transportation of passengers for hire, taxi services, commercial transportation of goods or services, driver training or testing, towing, leasing, or any other commercial use.Compliance with Local Laws: Customer acknowledges that Customer and/or Primary Driver, and any and all Approved Drivers must comply with all local, regional, provincial, and federal laws, regulations, and ordinances, including traffic laws, parking regulations, distracted driving, using child safety seats and passenger safety restraints wherever required by Applicable Law.Distracted Driving: Customer shall not operate the Vehicle while using a non-handsfree mobile device. Customer and any and all Approved Drivers must refrain from using mobile phones or other handheld devices while operating the Vehicle and must otherwise exercise sound judgment and safe-driving practices while operating the Vehicle.Operation Under the Influence of Alcohol or Substances: Customer agrees that the Vehicle shall not be operated under the influence of alcohol or any other substance that Applicable Law prohibits the use of while driving.Felony Use: Vehicle shall not be operated in connection with any conduct, other than minor traffic infractions, to use that could be criminally charged as a felony or misdemeanor reckless driving, stunt driving or racing, transportation of controlled substances or contraband, human-trafficking, theft, fraudulent activities, or any other criminal activity.Hazardous Materials: Vehicle shall not be used to carry or test hazardous materials including explosives, chemicals, corrosives, explovies, pollutants, radioactive material, or any other hazardous material.Testing: Vehicle shall not be used for testing Vehicle’s technological components or capabilities.Speed and Racing: Vehicle shall not be operated with excessive speed or in any race or contest. Unpaved Roads and Off-roading: Vehicle shall not be driven on unpaved roads or off-road.Weight limits: Vehicle shall not be overloaded past the manufacturer's recommended limits.Securing the Vehicle: Vehicle shall not be left unsecured/unlocked when not in use. Customer must take reasonable precautions to safeguard the Vehicle and the keys to the Vehicle from anyone other than the Customer and any Approved Driver.Intentional Damage: Customer shall not intentionally or with willful disregard cause or allow damage to the Vehicle.Outside of Canada and the USA: Vehicle shall not be driven outside of Canada or the USA.Right to Use: Customer acknowledges that they receive only a Temporary Right to Use the provided Vehicle during the Rental Period. AccessoriesOwner may provide Accessories to the Customer as requested. Accessories may include but are not limited: child seats and other accessories. The Owner is not responsible for the installation or use of any provided Accessories. The Customer is fully responsible for the return of the Accessories in the same condition they were received by the Customer at the start of the Rental Period. Vehicle Cleaning ProcedureOwner may use cleaning products to disinfect and clean Vehicles between Rental Periods. Owner does not guarantee that vehicles are completely free from any and all potential allergens or contaminants. Customers with specific allergies or sensitivities are advised to inform Owner in advance. Owner is not liable for any damages or losses resulting from the cleanliness of the vehicle, including but not limited to: allergic reactions or health issues, and/or damage to personal property due to residual cleaning agents or materials. Customers are encouraged to inspect the vehicle upon pick-up and report any cleanliness issues immediately. Customers are expected to return the vehicle in a reasonably clean condition. A cleaning fee may be charged if the vehicle is returned in an excessively dirty condition that goes beyond normal use, including but not limited to spills, stains, or strong odours. Any issues reported after the Rental Period has started will be addressed at the discretion of the Owner. Refreshments and Complimentary Convenience ItemsOwner may provide complimentary refreshments and convenience items including but not limited to: tissues, mobile phone charging cables, facial wipes, information packages, business cards, and edible refreshments including: water bottles, edible mints, chewing gum, and other refreshments. Customer acknowledges that Owner is not liable for any damage resulting from the use or consumption of any provided refreshment or complimentary item. Customer is responsible for and required to read necessary ingredient labels and cautions where applicable on any complimentary item or refreshment’s packaging label. Roadside AssistanceCertain limited Roadside Assistance is available to Customers at no additional cost. For Roadside Assistance, Customers must call the Owner's customer service number.Roadside Assistance Partners: The Owner may partner with third-party roadside assistance and towing providers to provide Roadside Assistance to the Customer. The Owner reserves the right at its sole discretion to select the roadside assistance provider for any given roadside assistance request. Delivery Time: The Owner cannot guarantee any roadside assistance delivery time. If a Customer requires Roadside Assistance as a result of a violation to the Vehicle Use and Restrictions terms, the Owner reserves the right to charge the Customer for any incurred costs for Roadside Assistance in connection to the Customer’s Violation.Motor Vehicle InsuranceTHE OWNER CARRIES MINIMUM REQUIRED LIABILITY INSURANCE, HOWEVER, EXCEPT TO THE EXTENT REQUIRED BY THE MOTOR VEHICLE FINANCIAL RESPONSIBILITY LAWS OF THE APPLICABLE PROVINCE, STATE, OR OTHERWISE BY APPLICABLE LAW, OWNER DOES NOT PROVIDE ITS INSURANCE COVERAGE OR MOTOR VEHICLE FINANCIAL RESPONSIBILITY TO THE CUSTOMER, APPROVED DRIVERS, OR ANY THIRD PARTIES MENTIONED IN THE AGREEMENT. CUSTOMER UNDERSTANDS THAT THE CUSTOMER IS FINANCIALLY RESPONSIBLE FOR ALL NEW DAMAGES TO VEHICLE AND ANY ACCESSORIES CAUSED DURING THE RENTAL PERIOD, REGARDLESS OF FAULT. THE OWNER PROVIDES THE CUSTOMER WITH MINIMUM LIMITS OF PROTECTION REQUIRED BY THAT STATE OR PROVINCE WHERE ARISES ANY CLAIM, SUIT OR CAUSE OF ACTION. THIS PROVIDED PROTECTION IS IN EXCESS OR SECONDARY TO ANY INSURANCE COVERAGE(S) OF THE CUSTOMER. CUSTOMER ASSUMES SOLE RESPONSIBILITY FOR ANY AND ALL LIABILITY THAT EXCEEDS THE APPLICABLE MINIMUM LIMITS OF PROTECTION FOR THAT STATE OR PROVINCE.If liability insurance or self insurance is available on any basis to the Customer, Approved Driver(s) or any other driver including but not limited to personal insurance, travel insurance, credit card provider’s insurance, or other insurance coverages and benefits, and such insurance or self insurance satisfies the applicable state or provincial motor vehicle financial responsibility law, such insurance is primary and Owner extends none of its insurance or motor vehicle financial responsibility. Customer provides consent to the Owner to contact the benefit or insurance provider directly on behalf of the Customer to share any necessary information the Customer has given to the Owner in connection with this Agreement and Customer authorizes the Owner to contact the benefit or insurance provider to handle and resolve any claim directly with the Owner or an authorized representative of the Owner. Furthermore, Customer assigns the Customer’s benefits directly to the Owner to recover all consequential and incidental damages including but not limited to repairs of the Vehicle plus diminished value or the fair market retail value of the Vehicle. Customer remains primarily responsible and liable to pay the Owner for any loss or damage, as provided in this Agreement, except for payment received from the coverage provider of the Customer.Customer agrees that Customer must cooperate and participate in providing any requested and necessary information to the Owner during any claim, suit, or proceeding related to the Customer and that failure to do so, misrepresentation, false or misleading information supplied to the Owner or its Representatives, may result in the declination of any such claim.Owner and its affiliates or representative’s financial responsibility does not provide coverage for nor extend to (i) Punitive or exemplary damages including damages which may be imposed to punish a wrongdoer or deter others from similar conduct; (ii) Fines; (iii) Penalties; (iv) Treble damages; or (v) Multiplied or multiple damages imposed upon any permissive operator. This punitive damage exclusion shall further apply to any claim for uninsured or underinsured motorist coverages. There is no coverage for any costs, interest, or damages attributable to punitive or exemplary damages.Accidents, Damage, Incidents, and LossAccidents, new damage, modification, any form of incident including but not limited to theft of, vandalism, criminal activity resulting in damage or loss, or any other form of loss of the Vehicle or any Additional Accessories provided by the Owner and during the Rental Period, is the full responsibility of the Customer, regardless of fault or negligence by the Customer or any other person or act of God. Customer agrees that, except to the extent restricted, modified or limited by Applicable Law. Customer accepts responsibility for damage to the Vehicle and any Accessories, including damage caused by any Approved Drivers. The Customer also agrees to the following terms and conditions as it relates to this section:Accidents/Incidents Involving the Vehicle: Customer acknowledges their responsibility to report to the Owner any accident or incident involving the Vehicle as soon as possible, when safe and reasonable to do so. The customer is required to report any accident or incident to the Owner via a phone call to the customer support phone number, and must otherwise cooperate with the Owner to collect any information deemed necessary by the Owner. The Customer must also immediately report any accident/incident involving the Vehicle to local law enforcement authorities if required to do so by Applicable Law. The Customer must also immediately report to the Owner any incident involving the Vehicle and law enforcement authorities. Cooperation with Owner for Investigation: The Owner may perform an investigation of the accident/incident reported by the Customer and the Customer and additional Approved Drivers agree to cooperate with the Owner in the Owner’s investigation. The Customer may be required to provide a written report, statement, or any additional evidence to aid the Owner in its investigation of the accident/incident. The Customer and additional Approved Drivers, in cooperation with the Owner’s investigation, and except to the extent of any Applicable Law, also consent to: (i) examinations under oath at Owner’s or Owner’s representatives’ request and furnishing a signed statement of testimony. and; (ii) request for statements, written or oral, and/or other matters Owner or its representatives deems related to the adjustment of any claim, suit or proceeding. The Customer also agrees that any available information deemed necessary by the Owner must be presented at the Owner’s request.Damage to Vehicle: Customer agrees to pay the Owner for any damage to the Vehicle, which may be presented as an estimated repair cost, or, at the sole discretion of the Owner, should the Owner decide to sell the Vehicle in its damaged condition, the difference between the Vehicle’s fair market retail value before damage caused by the Customer during the Rental Period and the sale proceeds.Reasonable Wear and Tear: Customer agrees that they will return the vehicle in the condition it was provided in at the start of the Rental Period, except for reasonable wear and tear. Customer is responsible for any damage caused during the Rental Period that exceeds reasonable wear and tear. Final interpretation of reasonable wear and tear is held by the Owner, at its sole discretion.Theft: If Vehicle is not returned, stolen and not recovered or Owner determines Vehicle is salvage, the Customer agrees to pay the Owner the fair market value of the Vehicle less any sale proceeds where applicable. Other Fees: Customer agrees that the customer is additionally responsible for any additional fees incurred by the Owner to tow, service, and repair the Vehicle, as well as any associated administrative costs. Customer also agrees to pay any applicable tax, licensing, or other mandatory fees associated with the damaged vehicle. Payment Authorization: Where permitted by law, and by the terms and conditions of this Agreement, Customer authorizes the Owner to charge the payment method(s) on file provided by the Customer for the final charges for repair, replacement, or other fees associated with the damaged Vehicle.Third Party Coverage(s): If the Customer’s liability is covered by a third party insurance, payment card benefit, travel insurance, or other insurance, the Customer authorizes the Owner to contact the insurance or benefit provider directly on the Customer’s behalf to collect payment for costs associated with repairs, replacement, and administrative costs. The Customer also agrees to assign all available benefits to the Owner to recover all consequential and incidental damages including but not limited to the repairs of the Vehicle, diminished value of the Vehicle, fair market value of the Vehicle prior to the incident, and any and all incidental loss and administrative fees.Repairing the Vehicle: Customer acknowledges that they are not permitted to repair the Vehicle without expressed, written permission from the Owner.INDEMNIFICATION BY THE CUSTOMER: EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, THE CUSTOMER AGREES TO DEFEND, INDEMNIFY, AND HOLD HARMLESS THE OWNER AND ITS AFFILIATED PARTIES, FROM ANY AND ALL CLAIMS, LOSS, LIABILITIES, DAMAGES, DEMANDS, AWARDS COSTS, LEGAL FEES, PROCESSING FEES, ADMINISTRATIVE COSTS, AND ANY OTHER EXPENSES INCURRED BY THE OWNER IN ANY MANNER FROM TRANSACTIONS RELATING TO THE FULL RENTAL AGREEMENT, RENTAL PERIOD, USE OF THE VEHICLE BY THE CUSTOMER OR ANY ADDITIONAL APPROVED DRIVERS, INCLUDING CLAIMS BY THIRD PARTIES.Liability ProtectionCustomer understands that anyone whom may drive the Vehicle, who is authorized to do so in written form on the Rental Summary, is protected against liability for causing bodily or property damage to a third party, other than the Customer or additional Approved Drivers themselves, up to the minimum financial responsibility limits required by the Applicable Law of the jurisdiction in which the accident occurs. The limit for bodily injury sustained by any one person includes any claim for loss of consortium or services. Where Applicable Law extends this protection to a non-Authorized Driver, the same limits will apply. Except where required by Applicable Law, liability protections are provided as secondary to, and not in excess of, any other insurance available to the Customer. The Customer also understands that, unless required by Applicable Law, the Owner will not provide any coverage for: (i) fines and associated fees, penalties, punitive or exemplary damages; (ii) bodily injury or death to the Customer or any additional Approved Drivers while not a driver; (iii) any defense against any claim, unless the Owner is required to provide primary protection, but in such event not after the applicable limits of protection that the Owner furnishes are tendered to the claimant; (iv) supplementary no fault, non-compulsory uninsured or underinsured motorist coverage, and any other optional or rejectable coverage, and the Customer and Owner reject all such coverages to the extent permitted by Applicable Law. Where permitted by Applicable Law, the Customer rejects uninsured or underinsured motorist and all optional automobile insurance coverages and under any policy of insurance or certificate of self-insurance in connection with the Agreement, for you and all other passengers in the car.Coverage in Mexico: Customer acknowledges that they are not permitted to take the Vehicle into Mexico, and that no coverage extends if the Vehicle is in Mexico.Complimentary Minor Damage(s) ForgivenessThe owner may, at its sole discretion, waive new damage that is minor in nature and caused by the Customer during the Rental Period, up to a cumulative maximum of $1,000.00 CAD. This damage includes damage caused by reasonable wear and tear, from the regular use of the Vehicle at a minor scale, including but not limited to: scratches and dents, damage to wheels and rims, interior damage and spills. The Owner retains the final decision and interpretation of what is deemed to be minor damage(s) caused by the Customer.Personal Injury Accident Benefits and Uninsured Motorist ProtectionExcept where expressly required by Applicable Law, the Owner does not provide to the Customer or any additional Approved Drivers, any personal injury Accident Benefits protection, or Uninsured/Unidentified Motorist protection through the Agreement.Personal PropertyThe Customer understands that the Owner is not responsible for any damage or theft of the Customers personal property, both physical and digital, whether the damage or theft occurs during or after the Rental Period. Customer acknowledges and agrees that no bailment is or shall be created upon Owner, whether actual, constructive or otherwise, for any personal property carried in or left in Vehicle or on Owner’s premises. Customer additionally acknowledges that the Owner is not responsible for the personal property or data of any additional Approved Drivers or passengers that the Customer may carry in the Vehicle at any time during the Rental Period. Owner is not liable for and the Customer shall defend, indemnify and hold Owner and its affiliate(s) harmless from all losses, liabilities, damages, injuries, claims, demands, costs, attorney fees and other expenses incurred by Owner or its affiliate(s) or in any way arises out of Customer’s or Customer’s passengers failure to remove any personal property, including but not limited to data or records of Renter or Renter’s passengers downloaded or otherwise transferred data and information to Vehicle and/or any Optional Accessories.Personal Data and PrivacyCustomer agrees to the collection, storage, use and disclosure of personal information provided to the Owner for the purposes of: (i) creating and providing assistance with reservations and renting, and verifying any information necessary to complete and confirm the reservation; (ii) providing roadside assistance, emergency support and other services; (iii) providing the Customer by mail, email and other electronic messages with discounts, coupons, offers and information that may be of interest; (iv) obtaining Customer’s feedback on satisfaction with Owner’s services by contacting Customer by email, mobile phone or other phone number provided on the Rental Agreement; (v) compiling statistics and analysis about Customer’s use of Owner’s sites, products and services; (vi) helping operate, maintain and improve systems and sites; and any and all conditions otherwise set out in the “Privacy Policy”. The customer acknowledges that information about them will be collected, including but not limited to full name, email address, address, driver’s licence issuing region and number, expiry date, and other personal information. The Owner will use reasonable effort to safeguard personal information, however, cannot under any circumstance, provide any guarantees or protections to such information collected.The Customer has rights to their collected personal information and data, and the Customer acknowledges that the Customer can request to the Owner to remove and destroy their personal information. The Owner will remove the required personal information within a reasonable amount of time, and to the best of the Owner’s ability. Customer understands that Removal of customer data does not guarantee that the Customer’s is completely removed or inaccessible, and that the Owner remains not responsible for any loss or damage related to any use, disclosure, or storage of personal information.Connected Vehicle SystemsCustomer acknowledges that the Vehicle may be equipped with telematics systems that may track, at all times, any information about the Vehicle including but not limited to, GPS location, milage, tire pressures, fuel consumption, fuel levels, braking and accelerating information, collision information, and other diagnostic and telematics parameters. The Customer also acknowledges that the Owner may collect, use, and disclose any telematics data related to connected vehicle systems at its sole discretion, at any time.Region Specific NotesCanada and the USA: all terms and conditions of this Rental Agreement apply.Mexico: The Vehicle shall not be taken into Mexico under any circumstances.Indemnification by Customer and Approved Driver(s)Customer and any additional Approved Drivers, or anyone whom may operate the Vehicle as affiliated with the Customer, agree to defend, indemnify, and hold Owner or its affiliate(s) harmless from all losses, liabilities, damages, injuries, claims, demands, costs, attorney fees, and other expenses incurred by Owner and/or its affiliate(s) in any manner from this rental transaction, or from the use of Vehicle by any person.In the event legal liability is imposed upon Owner or its affiliate(s), Customer and/or driver due to an accident or occurrence, motor vehicle liability insurance available to the Customer and/or driver are primary coverage and must respond to the liability of the Owner or its affiliate(s), Customer, and driver.In the event that legal liability is imposed on Owner or its affiliate(s) due to an accident or occurrence, Customer and additional Approved Driver(s) shall indemnify and hold harmless Owner or its affiliate(s) for the amount of any such liability.ArbitrationThe Customer agrees that before asserting a claim in any proceeding including, but not limited to, in an individual arbitration proceeding or in a small claims court proceeding, the Customer and the Owner must give each other party written notice of the claim to be asserted (30) days before initiating a proceeding and make a reasonable good faith effort to resolve the claim mutually. If a customer wishes to assert a claim against the Owner, a written notice must be mailed to the Owners mailing address to Attention: Notice of Claim, Attn: Legal Department. The parties may, but are under no obligation to, engage in privileged settlement negotiations during this 30-day period. NO SETTLEMENT DEMAND OR SETTLEMENT OFFER USED IN THIS PRE-DISPUTE RESOLUTION PROCESS MAY BE USED IN ANY PROCEEDING, INCLUDING AS EVIDENCE OR AS AN ADMISSION OF ANY LIABILITY OR DAMAGES (OR LACK THEREOF).Dispute Resolution: Except where prohibited by Applicable Law, the Customer agrees to first attempt to resolve disputes mutually between the Customer and the Owner.Arbitration Proceeding: Except as otherwise provided below, in the event of a dispute that cannot be resolved informally through the pre-dispute resolution procedure, all disputes between the Customer and the Owner arising out of, relating to or in connection with the Customer’s rental of a Vehicle from the Owner and the Rental Agreement shall be exclusively adjudicated by binding arbitration through a local trial or legal proceeding in the city or region wherein the Rental takes place. There is an impartial arbitrator but no judge or jury in arbitration. BOTH PARTIES WAIVE THE RIGHT TO JURY TRIAL.  CLASS ACTION: THE CUSTOMER AND OWNER AGREE THAT ANY SUCH ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ARBITRATION PROCEEDING.Power of AttorneyCustomer hereby grants and appoints to Owner a Limited Power of Attorney to represent the following:Insurance Claims: to present insurance claims of any type to the Customer’s insurance carrier if:Vehicle is damaged, lost or stolen during the Rental Period and if the Customer fails to pay for any damages; orAny liability claims against Owner arise in connection with this rental transaction and Customer the fails to defend, indemnify and hold Owner harmless from such claims.Collect Benefits: to endorse Customer’s name to entitle Owner to receive insurance payments and benefits directly for any such claims, damages, liabilities or rental charges.ServabilityIf any provision of the Contract is determined to be unlawful, contrary to public policy, void or unenforceable, all remaining provisions shall continue in full force and effect.